Your Story
If you're reading this,
you've probably just been promoted.
The title changed overnight. The job did too — and nobody handed you a playbook for it. This is why Sales to Leader exists, who is behind it, and an invitation to add your story to it.
Matt DunfordAuthor & Founder, Sales to Leader

I started my leadership journey at McDonald's at just 18 years old, more than 30 years ago. My biggest early lesson came when a new area manager made me stand with my arms crossed for a whole shift: don't rescue, don't jump in, just lead. I've been learning it ever since.

I've made the move into sales leadership twice. First as a Store Manager at Three UK, where I spent ten years learning what it takes to lead a team on the ground, day in, day out. Later into channel sales leadership at corporate Apple.

Matt's Three UK team
My Three team, back in the day.
A Three UK store
One of the Three stores I ran.

I ran a B2B marketing franchise and built a local business community that grew to thousands of members, with networking events and some of those businesses on billboards. It was a completely different kind of pressure, and it taught me more about resilience and earning trust than any leadership course ever could.

Local businesses featured on a billboard as part of Matt's small business community
Putting local businesses on the map — literally.
A Super Networking community event
Helping small businesses network and connect.

At Apple I moved from a Regional Account Manager to a Field Sales Leader, a promotion that saw me leading the very team I'd been part of just months earlier.

In channel sales I was lucky enough to work with the UK’s major mobile networks and national retailers, contributing to record sales years and product launches.

I was nominated to attend Apple's Excellence Summit in Cupertino, represented EMEIA on Apple's Worldwide Carrier Advisory Board, and was recognised as one of the top managers worldwide for people development.

Across every one of those roles, developing the people around me has mattered as much to me as hitting the number.

Matt's Apple tenure awards
More than a decade at Apple.
Matt at Apple HQ
At Apple HQ.

Every one of those transitions felt different in the moment, but looking back, they all asked the same question: was I still measuring myself the way I used to, or had I actually become someone new?

The people I've had the privilege of developing say it better than I ever could.
The Bank of Alexandra
When I read the book, I recognised the voice immediately — the same voice that guided me through the hardest moment of my life. I was a Regional Account Manager at Apple at the time, working in Matt's team. Five weeks before Christmas, my husband was diagnosed with cancer. I had a three‑year‑old and a nine‑year‑old at home, no idea how I was going to cope, and I was terrified about how it would impact work. On day two of his diagnosis, I called Matt in pieces. His response was six simple words that changed everything: "The bank of Alexandra is overflowing." In that moment, he gave me permission to breathe. To focus on my family. To stop worrying about work when my world was falling apart. And it wasn't just Matt. He had built a culture where the team didn't ask, "Is there anything we can take off you?" They asked, "What are we taking off you?" I took a week away to stabilise my family. Nine months later, I achieved IC3. This is my lasting story of Matt Dunford. The book didn't teach me who Matt was. It reminded me.
Alexandra Evans
Alexandra Evans
Mac Success Lead, BT
Seeing Potential Before I Saw It Myself
Having had the opportunity to work with Matt across multiple stages of my career, I can confidently say he is one of the most impactful leaders and mentors I've had the privilege to learn from. I remember when Three opened its new flagship stores, and there was a blanket rule internally that only experienced assistant managers could apply. Matt challenged that decision head-on — and the next thing I knew, I was the first home-grown assistant manager in the business. Under Matt's coaching, I progressed from Assistant Store Manager to Store Manager, but his impact went far beyond the promotion itself. He had a rare ability to see potential in people and give them the confidence to see it in themselves. Matt knew how to balance compassion with accountability — when to support, when to challenge, and how to have the difficult conversations that ultimately made you better. He didn't just manage performance; he built confidence, created strong team cultures and genuinely invested in developing future leaders. His belief in me changed the course of my career, and the lessons I learned from him have stayed with me throughout my leadership journey.
Kam Parmar
Kam Parmar
Director, Kiasa Heating
Where Others Saw Inexperience
Twenty years ago, Matt took a chance on me when I had no sales experience. He saw potential where others saw inexperience, invested in my development, challenged me to raise my own standards and gave me the confidence to grow. Under his guidance, I went on the journey from salesperson to sales leader. The principles in this book aren't theories, they're exactly how he led. Many of the lessons I learned under Matt have stayed with me throughout my own leadership career and continue to shape how I lead today. If you're stepping into management for the first time or want to become the kind of leader people remember years later, this book is full of practical lessons that genuinely work.
Arasen Appasamy
Arasen Appasamy
Senior Channel Performance Manager, VodafoneThree
You got promoted. Nobody gave you a playbook.

I watched the same thing happen again and again, on every team I was part of — someone gets promoted because they can sell, and the day after, they're expected to lead, with nothing to actually teach them how. Targets still matter. Results still matter. But success now depends on other people, and nobody tells you that the rules changed until you're already struggling to keep up.

I lived that gap myself, more than once. Sales to Leader exists because I kept seeing good people — people with real potential — quietly struggle through a transition nobody prepared them for, simply because nobody had written down what actually helps.

Helping sales managers become confident sales leaders.

Everything here, the book, the assessment, the toolkit, the principles and the programmes, is built around one simple system:

1
Measure
2
Learn
3
Apply
4
Measure Again

The goal isn't just this one book. It's for Sales to Leader to become the place people think of the moment they're handed a team for the first time — the resource that was missing when I needed it most.

Your Turn
Now, Your Story.
"I shared the mistakes that shaped me in my book, OH SHIT, I'M THE SALES MANAGER. Now I'd love to hear yours: a moment you stepped into leadership, a mistake that taught you something, or something you changed in how you lead. With your permission, the best stories may be shared to help the next generation of first-time sales leaders."
— Matt Dunford, Author
Share Your Leadership Story — Three Questions
Something went wrong submitting your story — please try again, or email it directly instead.

1
What challenge, mistake, or uncomfortable situation were you facing?
2
What did you do, or what did you learn? If a principle or framework helped, tell me which.
3
What changed, for you or your team?
Thank you for sharing.
Every story submitted helps another first-time leader feel less alone. I read every one personally.
— Matt
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